If you’re in the business of tracking applications and permits filed in Albemarle County, this week begins a new chapter. The county has launched a program called Civic Access that offers a new way of getting details about what’s pending in the Department of Community Development.
“By leveraging technology like Civic Access, we’re not only improving efficiency within our workforce, but we’re also enabling faster, more reliable service delivery to our community,” said Kristy Shifflett, Albemarle County’s Chief Operations Officer. “This system allows our team to focus on providing high-quality support while ensuring processes are handled with greater accuracy and speed.”
The program has been put together by the firm Tyler Technologies and their Enterprise Permitting and Licensing platform. The county paid $888,720 to implement the software according to Abbey Stumpf, the county’s director of communications and public engagement.
The system replaces something called CountyView which often times did not work and was difficult to learn.
“Civic Access launches as part of Albemarle County’s commitment to modernizing services and delivering quality customer service, ensuring streamlined processes and greater transparency for our community,” Stumpf said.
Before you go: This article was originally sent out as part of the Charlottesville Community Engagement newsletter in the January 13, 2025 edition. Both are functions of Town Crier Productions. You can support the work by purchasing a paid subscription or contributing monthly through Patreon. You can also send in a check or send an email, but drop me a line first.
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are you freakin kidding me?! “”The county paid $888,720 to implement the software”” … for software!? how many competitive bids were evaluated? none of my business, cause i live in Nelson County, but i would be looking to primary out for this.